Job Category: Concierge & Porters
Job Location: Lyndhurst, Southampton
Description: The Company and the Role:
This unique 5 Star Hotel situated in the New Forest, Hampshire is currently looking for a dedicated and passionate, customer focused Night Porter, offering award winning guest support throughout the night. The position is permanent.
The Hotel is laid-back luxury at its best – a stunning building set in the middle of the New Forest landscape, where ancillary duties could require you to learn bee keeping or how to land a helicopter, being just some of the amazing experiences you could be involved in.
A multi-award-winning 32 bed hotel with a restaurant which has a different approach to hospitality – fine dining has been thrown out and replaced with a fun dining experience which includes seasonal, locally sourced and fresh British food with an Italian twist.
The Company is giving you the opportunity to join their friendly Front of House Night Team, at their Flag Ship 5 Star Hotel venue, as a Night Porter.
Key Features of the Role:
It is essential that you are a confident and committed individual that is comfortable following directions but also working alone during the night shift, covering a range of Night Porter duties.
Adapting to different situations that develop in the night and ensuring all the guest’s needs are catered for at all times, using your hotel and hospitality knowledge.
The Night Porter vacancy is a permanent full-time position working 5 days a week, 42.5 hour base. The shift starts at 22:30pm and ends at 07:30am.
Using your customer service skills and experience to achieve positive results with guest enquiries, at late check-in or check-out, late night drinks or food, while the Hotel has restricted services running on its Italian menu and fully licenced bar, to name just the basic few.
Being visible, approachable and engaging with guests during the night shift is a key requirement in this role.
Knowledge and Skills Required:
To be successful in this role you will need to be an accomplished Hotel or Hospitality professional, or an experienced Night Porter.
You must be used to working nights and maintaining a visible presence to any visitors, in a similar customer service role.
A robust and reliable attitude is essential in this role, full training will be provided.
You must be an approachable and engaging personality, who can handle guest enquiries and requests during quieter night shifts.
Use of Opera Hotel system would be a massive advantage.
Must have your own transport to get to the venue for interview and work, as no reliable public transport links.
So, if you like what you have read, and are ready for a new challenge and have your own transport, then please make an application now.
What’s on Offer?
As Night Porter you have the opportunity to join an amazing and award winning 5 Star Hotel Team, with genuine personal, tailored career development.
A basic salary up to £20,000 per annum depending upon your experience and skill set. In addition, you will be entitled to a Tronc payment.
Training on anything from bee keeping to helicopter landing skills, and everything else in-between, which could help you positively impact guest experiences at the hotel.
Access to work across the Hotel group during the Ski Season in France or take advantage of the Hotels access to a super yacht
Working 5 days a week, 42.5 hours base. Shift starts at 22:30 and ends at 07:30.
Holiday entitlement is 20 days plus all bank and public holidays, rising by 1 day each year for 5 years.
The Company also offers a Pension, Meals on Duty, Uniforms, Long Service Awards, Childcare Vouchers, Cycle to Work Scheme, Perkbox employee discount scheme, Discounts on room rates across the Group’s hotels and Discounted meals and Spa days across the Group’s hotels.
In addition, there will be access opportunities with leading hoteliers, chefs and hospitality entrepreneurs, with a chance to shadow and train with them.
Development opportunities exist within the Group and they look to grow their people by way of a “Budding Entrepreneurs” Programme, their in-house hospitality training scheme.
A live-in is subject to staff occupancy availability and personal contribution towards the rent.
Applicants Please Note:
Do not apply for this vacancy unless you are an experienced Hospitality professional based in Southern Hampshire or Bournemouth with your own transport, willing to work nights.
For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Employer Reference: 8605/2019/CA7153FC
Job Type: Permanent
Contact Phone Number: 02380 224654
Number of Views: 13
Date Added: 05 January 2019