Job Category: Receptionist
Job Location: Lyndhurst, Southampton
Description: The Company and the Role:
The Company is an award winning 5 Star country hotel and restaurant situated in the scenic heart of the New Forest, they are seeking a full time permanent Hotel Receptionist to join their dedicated Reception Team.
The Hotel is laid-back luxury at its best – a stunning building set in the middle of the New Forest landscape.
A multi-award-winning 32 bed hotel with a restaurant which has a different approach to hospitality – fine dining has been thrown out and replaced with a fun dining experience which includes seasonal, locally sourced and fresh British food with an Italian twist.
Key Features of the Role:
As a Hotel Receptionist you will be the face of the hotel and most likely the first and last person many of the guests will see.
You will look to make the guests experience positive and happy, with a smile, high standards and great attention to detail.
You will use the Opera system as part of your daily routine.
You will provide a warm and welcoming atmosphere for guests but not in a formal or stuffy manner.
You will need to carry out administrational duties, such as making room and table reservations, responding to emails and sending guest correspondence.
Knowledge and Skills:
You should ideally be an accomplished Hotel Receptionist or a Customer Focused hospitality professional. Applicants with other reception experience will also be considered.
You must be able to provide a memorable experience throughout a Guests stay.
You must be able to deal with guest enquiries in an efficient and proactive manner.
You must be emotionally robust and responsible for the actions you take during your Reception shift.
You must also be able to correctly handle cash and data when dealing with Guests of the Hotel.
You should possess ambition to continually push yourself to move up to the next career level.
You will be a great team player with good organisational skills with the ability to thrive in a very busy hotel, where the Company’s reputation is second to none.
You must have your own transport due to the rural location of the hotel, if you choose not to live in.
So, if you like what you have read, and are ready for a new challenge, then please make an application now.
What’s on Offer?
This opportunity offers a basic salary of £17,500 per annum plus tronc (tips) worth around £1,000 per annum. A live-in option is available subject to availability and personal contribution towards the rent.
Working 5 days on 2 days off, 40 hours per week covering shifts. Early Shift are 7:00-15:30 / Mid-Day Shifts are 9:00-17:30 or 10:00-19:00 / Late Shifts are 14:30-23:00.
Holiday entitlement is 20 days plus all bank and public holidays, rising by 1 day each year for 5 years.
The hotel also offers a Pension, Meals on Duty, Uniforms, Long Service Awards, Childcare Vouchers, Cycle to Work Scheme, Perkbox employee discount scheme, Discounts on room rates across the Group’s hotels and Discounted meals and Spa days across the Group’s hotels.
In addition, there will be access opportunities with leading hoteliers, chefs and hospitality entrepreneurs, with a chance to shadow and train with them.
Development opportunities exist within the Group and they look to grow their people by way of a “Budding Entrepreneurs” Programme, their in-house hospitality training scheme.
Applicants Please Note:
Do not apply for this vacancy unless you are an experienced Customer Focused Professional or currently a Receptionist.
For UK based roles, in line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to making an application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
By applying for this vacancy, you are giving your consent for us to hold your details on our database.
The rpc Group of Companies receives an overwhelming number of CV's / Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough to meet the specific requirements of our clients.
If your details meet the criteria set by our client, then we will contact you regarding the position. If you are not contacted by us, then please assume that your application has not been successful on this occasion. However, we will keep your details on file and should another suitable or matching vacancy become available then we will contact you. Should you not wish for your details to remain on our database then please contact us
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Employer Reference: 8300/2018/CA6848FC
Job Type: Permanent
Contact Phone Number: 02380 224654
Number of Views: 19
Date Added: 20 July 2018