Job Category: Restaurant Manager
Job Location: South Lakes , Cumbria
Description: Restaurant Manager - South Lakes - 4 Hotel
Responsible to: General Manager
Liaison with: All Heads of Department and Management and supervision of waiting and service staff.
Overall purpose of Job
The purpose of this role is to ensure the well-being of all guests during their time at the hotel specifically in the restaurant, maintain a high level of host presence throughout and ensure the overall smooth running of the restaurant at all times when on duty.
* To welcome and bid farewell to all visitors to the restaurant in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly.
* To introduce yourself to all guests and hosts of events and parties upon arrival ensuring their needs are met and introduced to relevant managers/team members.
* To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.
* To ensure guests wishes are met, if not exceeded so far as is reasonably possible
* To have a good understanding of all department service standards, ensuring these are adhered to at all times and to assist with all departments in times of pressure - where reasonably possible.
* To obtain feedback from guests and to use this to improve service and to pass on such to the Senior Management and other relevant HOD's.
In return a starting salary from GBP20k, a positive and upbeat team and the opportunity to develop more experience.
Employer Reference: SD2525
Job Type: permanent
Contact Phone Number: 01865 858686
Number of Views: 12
Date Added: 30 July 2017