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Night Guest Relations Manager

Job Category: Night Manager

Job Location: Cumbria

Description: Job Title: Night Guest Relations Manager

Location: Ullswater, Cumbria

Salary: £20,800 per annum

We have a fantastic opportunity for a Night Guest Relations Manager to join the team at Another Place, The Lake - an exciting new hotel on lake Ullswater!!

Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service. You will be the main point of contact for guests, overseeing and assisting in the smooth running of the hotel.

You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality.

Previous experience in a front facing customer service environment is essential. A working knowledge of hotel systems would also be an advantage. This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.

The night role is a 4 on and 4 off shift pattern.

What you would be doing on a weekly basis:-

*Overseeing and assisting in the smooth running of all guest related issues.
*Ensuring all customer complaints are dealt with in a timely and appropriate manner.
*The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc.
*Checking out guests and processing payments via the appropriate method e.g. credit card, cheque and cash.
*Compiling end of day reports and audits.
*Helping to ensure a safe environment for both staff and guests and adhering to the company's health and safety policy and procedures.

For other vacancies please go to

Why you should choose Another Place?

*Free uniform designed by Joules
*A beautiful, well equipped workplace in the Lake District National Park
*A collaborative, supportive working environment
*Excellent career prospects in an ever expanding organisation
*Special rates for you and your friends & family to stay at Another Place Hotels
*Staff discounts on treatments in Swim Club
*Social events throughout the year

Berkeley Scott is acting as an Employment Agency in relation to this vacancy.

Berkeley Scott is acting as an Employment Agency in relation to this vacancy.

UK Work Eligibility: This employer has chosen to only allow applications from those that hold current UK work permissions.

Employer Reference: 12345
Job Type: Permanent
Contact Phone Number: 01132462553
Job Website:

Number of Views: 18
Date Added: 05 July 2017

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